Privacy Policy

Mechanical Enterprise LLC ("we," "us," or "our") operates the website mechanicalenterprise.com and provides HVAC installation, maintenance, and repair services in New Jersey. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, contact us, or receive our services.

Information We Collect

We collect information you voluntarily provide through our website forms, phone calls, and appointment bookings, including:

• Contact details (full name, email address, phone number)
• Service address and property details
• Property and equipment information relevant to your HVAC system
• Service interest, project details, and scheduling preferences

We may also collect standard web analytics data (pages visited, browser type, referring URL) through cookies and similar technologies to understand how our website is used and to improve the experience. We do not use third-party tracking cookies for advertising purposes on our website. Most browsers let you refuse or delete cookies through their settings.

How We Use Your Information

Your information is used to:

• Schedule and confirm appointments and assessments
• Deliver, perform, and follow up on HVAC services
• Prepare quotes and rebate estimates and communicate program eligibility
• Send service-related communications and updates you have requested
• Respond to your inquiries and provide customer support

SMS / Text Messaging

With your consent, we send text messages related to your service requests, such as appointment confirmations, reschedules, rebate results, and occasional offers.

Text messaging originator opt-in data and consent will not be shared with or sold to any third parties, with the exception of vendors and service providers acting on our behalf solely to deliver those messages.

• How we collect consent: you provide consent to receive text messages by submitting one of our website forms, or by giving verbal opt-in when booking an appointment by phone.
• Message frequency varies based on your interactions with us. Message and data rates may apply.
• Opting out and help: reply STOP to opt out of text messages at any time, reply HELP for help, or call us at (862) 423-9396.

How We Share Information

We do not sell, rent, or trade your personal information, and we do not share it with other companies for their own marketing. We share information only with service providers who help us operate our business and deliver services to you, and only to the extent necessary for those purposes. These may include:

• Telecommunications carriers and messaging providers (to deliver calls and texts)
• Payment processors (to process payments you authorize)
• Scheduling, booking, and customer-management tools
• Utility companies and program administrators (for rebate processing you request)

We may also disclose information when required by law or to protect our legal rights.

Data Retention

We retain your personal information for as long as needed to provide our services, maintain your customer records, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Data Security

We use industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS) and secure database storage. However, no method of electronic transmission or storage is 100% secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications, including text messages, at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Mechanical Enterprise LLC
Email: sales@mechanicalenterprise.com
Phone: (862) 423-9396